BinaryCRM
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Terms of Service

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Governing Law: State of Delaware, United States

IMPORTANT: Please read these Terms of Service carefully before using BinaryCRM. By accessing or using our services, you agree to be bound by these Terms.

1. Agreement to Terms

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and BinaryCRM LLC, a Delaware limited liability company ("BinaryCRM", "Company", "we", "us", "our"), governing your access to and use of the BinaryCRM platform, including all software, applications, websites, and services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility and Account Requirements

2.1 Age Requirement

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are of legal age to form a binding contract with BinaryCRM.

2.2 Business Entity

If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify BinaryCRM of any unauthorized use of your account.

3. Service Description

BinaryCRM is a unified business management platform that provides the following services:

  • Customer Relationship Management (CRM)
  • Help Desk and Ticketing System
  • Internal Team Communication
  • SMS Messaging Platform
  • Email Campaign Management
  • Invoice Generation and Payment Processing
  • File Storage and Management
  • Password Vault and Security
  • Deployment and Order Management
  • AI-Powered Assistant

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

4. Subscription Plans and Payment Terms

4.1 Free Trial

BinaryCRM offers a one-month free trial for new users. No credit card is required to start your trial. At the end of the trial period, your access will be limited unless you subscribe to a paid plan.

4.2 Subscription Plans

Paid subscription plans are billed on a monthly or annual basis as selected during sign-up. All fees are quoted in U.S. Dollars (USD) and are non-refundable except as expressly provided in these Terms.

4.3 Payment Processing

Payments are processed through third-party payment processors including Stripe, PayPal, Square, Paddle, and Frame. By providing payment information, you authorize BinaryCRM and its payment processors to charge your designated payment method.

4.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings.

4.5 Refund Policy

Refunds are provided on a case-by-case basis at BinaryCRM's sole discretion. To request a refund, contact our support team within 7 days of your charge.

4.6 Price Changes

BinaryCRM reserves the right to change subscription prices with 30 days' advance notice. Price changes will apply to subsequent billing periods only.

5. User Responsibilities and Prohibited Conduct

5.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are prohibited from:

  • Violating any applicable local, state, national, or international law
  • Infringing upon the intellectual property rights of others
  • Uploading or transmitting viruses, malware, or malicious code
  • Attempting to gain unauthorized access to the Service or other users' accounts
  • Using the Service to send spam, unsolicited communications, or harassment
  • Reverse engineering, decompiling, or disassembling any aspect of the Service
  • Using automated systems (bots, scrapers) to access the Service
  • Reselling or redistributing the Service without authorization
  • Impersonating any person or entity or misrepresenting your affiliation

5.2 Data Compliance

You are responsible for ensuring that any data you upload or process through the Service complies with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and CAN-SPAM Act.

5.3 Content Responsibility

You retain ownership of all content you upload to the Service. However, you grant BinaryCRM a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely to provide the Service.

6. Intellectual Property Rights

6.1 BinaryCRM Ownership

The Service, including all software, applications, designs, trademarks, logos, and content, is owned by BinaryCRM and protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Limited License

Subject to these Terms, BinaryCRM grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

6.3 Trademark Usage

The BinaryCRM name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of BinaryCRM. You may not use such marks without our prior written permission.

7. Data Privacy and Security

7.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

7.2 Data Security

BinaryCRM implements industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7.3 Data Backup

While BinaryCRM performs regular backups, you are responsible for maintaining your own backup copies of critical data.

7.4 Data Retention

Upon termination of your account, BinaryCRM will retain your data for 30 days, after which it will be permanently deleted unless otherwise required by law.

8. Third-Party Services and Integrations

The Service may integrate with or contain links to third-party services, websites, or applications. BinaryCRM is not responsible for the content, privacy practices, or terms of service of any third-party services. Your use of third-party services is at your own risk and subject to their respective terms.

Third-party payment processors (Stripe, PayPal, Square, Paddle, Frame) have their own terms and privacy policies that govern their services.

9. Warranties and Disclaimers

9.1 Service Provided "AS IS"

9.2 No Guarantee of Availability

BinaryCRM does not warrant that the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

9.3 Delaware Law

Some jurisdictions do not allow the exclusion of certain warranties. Accordingly, some of the above limitations may not apply to you to the extent prohibited by applicable law in your jurisdiction.

10. Limitation of Liability

This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if BinaryCRM has been advised of the possibility of such damage.

11. Indemnification

You agree to defend, indemnify, and hold harmless BinaryCRM, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use of the Service
  • Your violation of any third-party right, including intellectual property or privacy rights
  • Any harm caused to any third party through your use of the Service

12. Term and Termination

12.1 Term

These Terms commence on the date you first access the Service and continue until terminated in accordance with these Terms.

12.2 Termination by You

You may terminate your account at any time by following the cancellation process in your account settings or by contacting our support team.

12.3 Termination by BinaryCRM

BinaryCRM reserves the right to suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

12.4 Effect of Termination

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Dispute Resolution and Arbitration

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

13.2 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@binarycrm.com. We will attempt to resolve the dispute informally within 60 days.

13.3 Binding Arbitration

If the dispute cannot be resolved informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

13.4 Arbitration Location

The arbitration shall take place in Wilmington, Delaware, unless otherwise agreed by the parties.

13.5 Class Action Waiver

13.6 Exceptions

Either party may bring a lawsuit in court for injunctive relief to stop unauthorized use or abuse of the Service or infringement of intellectual property rights without first engaging in arbitration.

13.7 Jurisdiction

You agree to submit to the personal jurisdiction of the state and federal courts located in Wilmington, Delaware for any actions not subject to arbitration.

14. Modifications to Terms

BinaryCRM reserves the right to modify these Terms at any time. We will provide notice of material changes by:

  • Posting the updated Terms on this page with a new "Last Updated" date
  • Sending an email notification to the address associated with your account
  • Displaying a prominent notice within the Service

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BinaryCRM regarding the Service and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be modified to reflect the parties' intention or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and BinaryCRM's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. BinaryCRM may assign these Terms at any time without notice.

15.5 Force Majeure

BinaryCRM shall not be liable for any failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

15.6 Export Control

The Service may be subject to U.S. export control laws. You agree to comply with all applicable export and re-export control laws and regulations.

15.7 No Agency

No agency, partnership, joint venture, or employment relationship is created between you and BinaryCRM as a result of these Terms or your use of the Service.

16. Contact Information

For questions about these Terms or the Service, please contact us:

BinaryCRM LLC
Legal Department
[Address]
Wilmington, Delaware 19801
United States

Email: legal@binarycrm.com
Support: support@binarycrm.com
Website: https://binarycrm.com

Acknowledgment